POLICIES


Privacy Policy

We appreciate the trust you place in VictoryStore.com and we are committed to respecting your privacy and the security of your personal information.

Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information and date of birth) when you:

* Place an order on our Web site
* Return an item or make an exchange
* Inquire about our services
* Request a catalog
* Receive a gift package
* Create an account at VictoryStore.com
* Subscribe to our Email Newsletter

We maintain the data that you provide us, along with a record of your purchases, in a database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards.

Using Information We Collect
At VictoryStore.com, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

* Process and track your order
* Provide the services you request
* Contact you about the status of an order
* Send you catalogs or promotional offers we believe will be of interest to you
* Send you the BigFunnyCards.com/VictoryStore.com Email Newsletter or other email
* Identify your product and service preferences
* Customize our communications to you
* Provide information concerning product recalls or products you have purchased
* Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, email distribution and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with anyone. VictoryStore.com does not sell, share or distribute customer information to any third party organization.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

* Remember what items are in your Shopping Cart
* Recognize you when you return to our Web site
* Study how our customers navigate through our Web site and which products they request in site searches

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than VictoryStore.com.

How We Use Email
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at VictoryStore.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

If you receive a promotional email from us and with to discontinue these, just click the “unsubscribe” button available in each email and you will receive no further promotional emails.

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites may or may not operate independently of VictoryStore.com. If they do operate independently, they are responsible for their own privacy policy. We strongly encourage you to review these policies at any site you visit.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting us at info@victorystore.com.

We hope to answer any questions to your satisfaction.

Payment Terms

100% is due upon order placement. We will gladly accept Master Card, Visa, American Express, or Discover credit Cards.

Shipping

Shipping for all orders is paid for by the customer, unless otherwise specified as a line item on your customer authorization.

Cancelation Policy

Orders canceled after set-up but prior to production will be subject to a $40.00 cancellation fee. Orders canceled after production has begun will be subject to a fee of 50% of approved cost.

Artwork

All artwork remains property of VictoryStore.com until purchased with product.

Late Fee

Past due invoices are subject to late fees of 1.5% per month.

Problems After Delivery

If your item is defective, please call Merchandise Return Center at 1-866-241-2295.
Your satisfaction is our goal!

* We accept returns on printed artwork within 30 days of shipment date.
* We will refund the return postage charges only if the return is due to our error.
* If the error is not our fault, we will only return 50% of the purchase price.
* Returned merchandise must be in the original condition and include all packaged accessories.
* After 30 days, we can offer a merchandise credit for the price of the product on the invoice.
* NO returns may be made on any opened product that has been altered or used after shipment.
* Defective items may be exchanged for the same product within 30 days of shipment. If a material defect is discovered outside of the 30 window, please call us to discuss the issue.
* Please allow us at least 15 days to receive and process your return. We will always do our utmost to issue your return as soon as possible. The original credit card used for the purchase will be credited.